FAQs

Order Questions

My tracking number isn’t working…

Please allow 1-2 days for tracking details to update. After this time, please email your tracking & order number to hellouk@lanolips.com and they will get your tracking number up and working again!

Which Countries do you ship to?

At this stage we ship to England, Northern Ireland, Scotland, and Wales. For a full list of countries we ship to please click the Delivery & Orders page for all countries we ship to. For orders to Australia and other countries in APAC, go to lanolips.com.au to order. For orders to North America, please go to lanolips.com to order. For orders to Europe, please go to lanolips.eu to order.

For all other countries not listed, unfortunately we don’t yet ship to your region, we are working on it. Please sign up to our email newsletter and we’ll email you when we are live in your region. For all other order related questions please visit the Delivery & Orders page.

Who will my order be shipped by?

Your order will be shipped via our warehouse partner, Glorious Logistix, and your tracking from Royal Mail will also say the parcel is coming from Glorious Logistix.

Who covers VAT, customs and import duties?

All orders for United Kingdom include United Kingdom VAT. However, for international customs and import duties, Lanolips has no control over these charges and we are unable to tell you what the cost would be, as customs policies and import duties vary widely from country to country. Lanolips is not able to pay these charges for you or refund any of these charges.

December 2021 Holiday Delivery Times

For UK Orders, placed on or after Sunday 19th December, we recommend selecting the 24-hour service - if any doubt in order to receive in time. 

We recommend for UK orders the last day to order using the 24-hour service is Tuesday 21st December.

 Please allow additional days to receive your order during the holiday and sale period and allow time for delays in global postal networks as a result of COVID-19 processes.

Product Questions

Do your products contain SPF?

The only products that contain SPF are the Tinted Lip Balms. Our Tinted Lip Balms contain SPF 30 – so that you can stay hydrated and sun safe! Note - the Tinted Lip Balm’s bought in the United State and Canada do NOT contain SPF.

Can I use the 101 Ointment on my lips?

1000% YES! The Multipurpose Superbalm has 101 uses that includes hydrating dry, cracked lips!

The 101 Ointment is hard to get out of the tube – what should I do?

As lanolin is natural, it is a heat susceptible ingredient. This means it can become slightly more ‘liquid’ in warmer months, and slightly more ‘solid’ in colder months.

If you are having difficulties getting the ointment out of the tube, we recommend warming the product up before use, by rolling it around the palms of your hands, popping it under your leg while sitting down, or warming under the arm for a few minutes before using.

How does Golden Dry Skin Salve compare to 101 Ointment?

101 Ointment is 100% Pure Ultra Medical Grade Lanolin, whereas Golden Dry Skin Salve is the same lanolin (quadruple lanolin), with Manuka honey and vitamin E blend for added nourishment.

They both work incredibly well for dry skin and lips, Golden Dry Skin Salve is just slightly thicker and is designed to spread over larger areas of the body.

Are the lip products safe to ingest?

All of our lip products are safe to put on your lips and ingest (however, we do not recommend eating our products).

What is the full ingredient list of your products?

Full ingredients are found on their product pages on www.lanolips.co.uk.

Are Lano products safe to put on a baby?

Hospitals give lanolin to mothers for nursing with newborns - it's THAT safe.  We recommend the 101 Ointment Multipurpose Superbalm, Everywhere Multi-Cream & Dry Skin Salve as safe for babies. However, we always recommend for you to consult your doctor before use.

Are Lano products pregnancy safe?

Hydrating with lanolin is fantastic and safe for pregnant women. However, during pregnancy, some women become more sensitive.
Therefore, we always recommend for you to consult your doctor before use.

Is lanolin in all of your products?

Yes!!! Lanolin is at the heart of every LANO product – ensuring that you are always hydrated. ✌️

Is lanolin cruelty free?

Yes, our lanolin is sourced from Australian and New Zealand wool (due to their ethical farming practices, and excellent merino wool) and it is the by-product of wool washing after shearing. It is 100% cruelty free, because if the sheep are not sheared, their fleece will become soiled, too hot and heavy for them.  They must be shorn whether we use lanolin or not.

Once extracted from sheared wool, our lanolin goes through a highly specialised and patented cleansing process, which makes it the purest, creamiest, most luxurious & decadent lanolin in the world.

What happens to the sheep?

We only use suppliers that can guarantee their lanolin meets 'Animal Cruelty free' certification.

It takes thousands of kilos of wool to produce only a small amount of lanolin, and it is impossible to know exactly what specific sheep our lanolin comes from. But we do know that sheep produce one fleece per year, and keeping them happy (and alive) year-on-year ensures they grow a new fleece each year, for many years. Sheep for wool and lanolin are kept alive as long as they can, and are not killed for meat directly after shearing.

Wholesale Questions

Can I become a stockist?

For wholesale enquiries, please contact hellouk@lanolips.com.

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